Given some recent incidents with a couple of customers in the last few months, we thought we would issue some advice to customers who purchase and manage their own domain.

Most of our customers request that we manage their domains on their behalf, which includes the renewal, setup and adjustments where required.

Customers who undertake this service still own their domain outright.

Customers who choose to purchase and manage their domain themselves must be sure to renew their domain on time.

Two incidents recently have seen customers’ websites temporarily go offline because domains managed themselves had not been renewed on time, causing their domain registrar to reset all settings, so that the domain no longer pointed to their website.

If Garage Services Online does not manage your domain, please be sure to set your domains to auto-renew as we cannot be held responsible for site downtime which is due to third-party domain management.